Terms of service

1. GENERAL

The following Terms and Conditions (“Terms”) are applicable to all sales of products, materials, articles, documentation, and any other goods (the “Product”) made by Valentra Group Limited, a Hong Kong limited liability company with principal office located at Office 3906, 39th Floor, The Center, 99 Queen's Road, Central, Hong Kong (“Seller”), and the acceptance of any order is expressly conditioned upon Buyer’s consent to these Terms. No interlineations, deletions, modifications or amendments to these Terms shall be binding on Seller, nor shall Buyer’s terms and conditions have any legal effect unless accepted by Seller in writing.

All sales are conducted through Seller's website, and placing an order on Seller’s website constitutes the Buyer’s acceptance of these Terms. All orders are subject to availability and confirmation of the order price. Seller reserves the right, at its sole discretion, to reject any order for any reason or no reason at all. Seller reserves the right to correct pricing errors before an order is processed and to rectify obvious pricing mistakes even after an order has been processed.

Once the order is completed, Buyer will receive an order confirmation via email, which will include details about the order.

2. PRODUCT INFORMATION 

The weights, dimensions, capacities, performance ratings, characteristics and other data on Seller’s website are mentioned only as general information. They are only approximate and shall not bind Seller. 

3. DELIVERY

The Product will be delivered to the address provided by Buyer at the time of order. Seller will determine the method of transportation, the carrier, and the routing. Current shipping costs are displayed during the online checkout process.

Buyer shall refer to Seller’s Shipping Policy for further information.

4. DELAYS IN DELIVERY

Any specific shipping date designated in writing signed by Seller shall be interpreted as estimated and in no event shall dates be construed as falling within the meaning of “time is of the essence”. Seller shall not be responsible for any delays in filling orders, nor shall it be liable for any loss or damages resulting from such delays regardless of whether such delays are due to force majeure or otherwise.

Under no circumstances shall Buyer or Buyer's customers be entitled to any damages for Seller's failure to ship on time, and Buyer agrees to indemnify, defend and hold Seller harmless against any costs and expenses related to any claims for lost profits or other consequential damages based on Seller's failure to deliver timely.

5. PAYMENT

The prices are those displayed on Seller's website. All prices are in US Dollars and include sales tax. Payments can be made using credit cards connected to Visa, Mastercard, American Express, JCB, Diners Club, Discover, Google Pay, Shop Pay and Apple Pay.

6. CANCELLATIONS OF ORDERS; RETURNS OF PRODUCT

Once an order is placed by Buyer, it cannot be canceled. However, specific conditions apply to subscriptions, pre-orders, and 'try before you buy' orders. For cancellation of these specific orders, Buyer shall refer to Seller’s Cancellation Policy.

Seller may return the Product and receive a refund under the specific conditions outlined in Seller’s Refund Policy. Buyer should refer to the Refund Policy for details on the specific conditions under which the Product can be returned and refunded.

7. LIMITED WARRANTY OF PRODUCT

Seller warrants, for three (3) months after delivery, unless indicated to the contrary, that the Product is produced according to usual practices, customs, standards, specifications and tolerances of trade prevailing in the country of origin at the time of production and shall be free from defects in design, material, workmanship and shall conform to Seller’s specifications. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.  ALL OTHER WARRANTIES, AND SPECIFICALLY THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. Product showing only minor defects, not affecting the function of the Product, shall be accepted by Buyer and shall not give rise to any claim against Seller. All claims of damages of any kind during delivery are barred unless reported in writing by Buyer to Seller, with full disclosure of particulars within ninety (90) calendar days after delivery as outlined in Seller’s Refund Policy.

8. INDEMNIFICATION

Except as otherwise provided for herein, Buyer, on its own behalf, and behalf of its parent, subsidiary(ies), affiliated and related companies, and their respective predecessors, past and present officers, directors, shareholders, agents, employees, legal representatives, successors and assigns (the “Indemnifying Parties”) assumes liability for, and shall pay when due, and shallindemnify, reimburse and hold Seller, and its parent, subsidiary, affiliated and related companies, and their respective predecessors, past and present officers, directors, shareholders, agents, employees, legal representatives, successors and assigns (the “Indemnified Parties”) harmless from and against any and all Claims (as defined below), directly or indirectly relating to or arising out of the acquisition, use, purchase, shipment, transportation, delivery, lease or sublease, ownership, operation, possession, control, storage, return or condition of the Product(regardless of whether the Product is at the time in the possession of the Indemnifying Parties), the falsity of anyrepresentation or warranty of Buyer, or Buyer’s failure to comply with these Terms. The foregoing indemnity shall cover, without limitation, any claim for negligence, gross negligence, or liability in tort. 

“Claims” means any and all liabilities, losses, damages, actions, suits, demands, claims of any kind and nature and all costs and expenses whatsoever to the extent they may be incurred or suffered by the Indemnified Parties in connection with the Product (including, without limitation, reasonable attorneys’ fees and expenses), fines, penalties (and other charges of applicable governmental authorities), damage to or loss of use of property (including, without limitation, consequential or special damages to third parties or damages to Buyer’s property), or bodily injury to or death of any person(s) (including, without limitation, any agent or employee of Buyer, user of the Product, or any other person).

9. INTELLECTUAL PROPERTY RIGHTS

All content on Seller’s website, including but not limited to text, images, graphics, logos, and design elements, is protected by copyright and may not be copied, reproduced, distributed, or used in any way without the express written permission of Seller. 

All intellectual property rights to, ownership of, and interest in the Product, goods, trademarks, trade names, logos, distinctive marks, designs, and other materials created and/or made available by Seller hereunder or within the framework of the relationship between Buyer and Seller (the “Intellectual Property”) are vested exclusively in Seller. Buyer shall not reproduce, modify, transfer, grant, assign, license or use the Intellectual Property, except in accordance with these Terms.

Buyer shall not remove or alter indications concerning intellectual property rights and concerning the confidential nature of information from Product, goods, services, programs, works, distinctive marks, inventions, designs, models and other materials created and/or made available by Seller and the Product delivered.

Seller makes no warranty concerning the appropriateness of the Product to the purposes for which Buyer or its customer are acquiring same. Moreover, Seller makes no warranty that the Product or other intellectual property of Seller does not infringe the rights of third parties.

10. PERSONAL INFORMATION

Buyer shall refer to Seller’s Privacy Policy for further information.

11. FORCE MAJEURE

Seller shall not be in breach of the contract nor liable for delay in performing, or failure to perform, any of its obligations under it if such a delay or failure result from events, circumstances or causes beyond its reasonable control including but not limited to, Acts of God, flood, drought, earthquake or other natural disaster; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo or breaking off of diplomatic relations; nuclear, chemical, biological contamination or sonic boom, epidemic or pandemic; any law or any action taken by a Government or a public authority including without limitation imposing an export or import restriction, quota or prohibition, and the collapse of buildings, fire, explosion or accident (a "Force Majeure Event").

If a Force Majeure Event prevents, hinders or delays Seller’s performance of its obligations for a continuous period of more than six (6) months, Seller may terminate the contract immediately by giving written notice to Buyer. 

12. CONTACT OF SELLER

For any inquiries, Seller can be contacted via email at support@rejuvex.com or by phone at 855-528-5037. A dedicated customer support team is available to provide prompt assistance and typically responds to all inquiries within 24 hours during Seller's regular business hours, which are Monday to Friday, 9:00am to 5:00pm PT.

13. GOVERNING LAW; JURISDICTION

These Terms and all transactions between Seller and Buyer are governed by the laws of Hong Kong, without reference to conflict of laws principles. The application of the United Nations Convention on the International Sale of Goods is expressly excluded. In the event of a dispute arising from or relating to these Terms, which is not resolved by negotiation between the parties, the parties hereby agree to exclusive personal jurisdiction in the state and federal courts located in Hong Kong. 

14. ENTIRE AGREEMENT; CHANGES TO THE TERMS

These Terms constitute the sole terms and conditions of the contract between Buyer and Seller.  No other terms, conditions, or understanding, whether oral or written, shall be binding upon the Seller. Seller reserves the right to modify these Terms at any time. Any changes will take effect immediately upon being published on Seller's website.

15. SEVERABILITY

Should any provision of these Terms be judicially declared unenforceable, that provision shall be deemed stricken and the remainder shall continue in full force and effect insofar as it remains a workable instrument for effectuating the intents and purposes of the parties. The parties further agree to renegotiate any so severed provision to bring the same within applicable legal requirements to the greatest extent possible.