Frequently Asked Questions

We dispatch from our fulfilment centre within 1–2 business days, and most orders land within 3–7 business days in the US, UK, Canada and Australia. You'll get a tracking link by email the moment it ships, so you're never guessing.

Shipping is free on orders over $50.

We currently ship to the United States, United Kingdom, Canada and Australia. If you're outside those and want a Rejuvex device, email us — we're expanding, and we'll tell you when we reach you.

Usually not. Carrier scans often go quiet for a day or two in transit, then catch up in one batch. If it's been more than three business days with no movement, email support@rejuvex.com with your order number and we'll chase the carrier ourselves — you won't be asked to do it.

Yes, as long as the order hasn't shipped. Email us as quickly as you can with your order number and the new address and we'll update it. Once a parcel is with the carrier we can't redirect it.

Then you send it back. Every Rejuvex device is covered by a 60-day money-back guarantee from the day it arrives — not 14 days, not 30. That's deliberate: a recovery device should be judged over weeks of real nights, not a single try.

If it hasn't earned its place in your routine, contact us within 60 days and we'll refund you.

Email support@rejuvex.com with your order number and a line about what didn't work. We'll approve the return and send you a shipping label and step-by-step instructions.

Please wait for approval before sending anything back — unannounced returns can't always be matched to an order.

For the guarantee, yes — that's the whole point of it. Gentle, normal use is expected and won't void your return.

The exception is hygiene: heavily used personal-care tools can't be resold, so significant damage, missing parts or misuse may qualify for a partial refund instead of a full one. If a device arrives faulty or damaged, that's on us and you'll be made whole.

If the product is damaged, faulty or we sent the wrong item, we cover it — no argument. For a change-of-mind return, return shipping is the customer's responsibility.

We process returns within 3–5 business days of receiving them, and your bank typically takes up to 7 business days after that to show the credit. Refunds always go back to the original payment method.

Honestly: think in weeks, not days. These are devices you use nightly as part of a routine, and how quickly you notice something depends on you, your consistency and what you're using it for.

That uncertainty is exactly why the guarantee runs a full 60 days — long enough to judge it on your own routine rather than on a promise from us.

Most Rejuvex devices are designed for daily use, typically in a short evening session. Each device ships with its own recommended routine in the box, and the exact timings are listed on its product page — those instructions take priority over any general advice here.

Every Rejuvex device is third-party tested and built for daily use, and the guidance for your specific device is included in the box.

That said, we're a hardware company, not your doctor. If you're pregnant, have a medical condition, are taking photosensitising medication, or have any doubt at all, please check with a qualified professional before starting.

Tell us what you're actually trying to change — skin, sleep, sore muscles, general recovery — and we'll point you at the right one. If none of ours is a good fit, we'll say so rather than sell you something that won't help.

Email support@rejuvex.com, or browse the full range and compare them side by side.

Yes. Checkout runs on Shopify's PCI-compliant, SSL-encrypted payment infrastructure — the same system used by millions of stores. Your card details are never stored on our servers and we never see them.

All major credit and debit cards, plus Apple Pay, Google Pay and Shop Pay.

Yes — Shop Pay lets you split your order into 4 interest-free payments at checkout, subject to eligibility. You'll see the exact instalment amount on the product page before you buy.

Email us within 24 hours of ordering and we'll apply the difference if the code was valid for what you bought. We'd rather fix it than have you feel you overpaid.

If it hasn't shipped yet, yes. Email support@rejuvex.com with your order number as soon as possible and we'll sort it. Once it's with the carrier, the fastest route is usually to accept delivery and start a return.

Email support@rejuvex.com. Every reply comes from someone on our small team who uses these devices themselves — no bots, no ticket queue theatre. We answer within one business day, usually much faster, Monday to Friday.