Refund policy

We want you to feel confident shopping with us, which is why we offer a 60-day return window on most items.

Eligibility

We accept returns on both defective and non-defective items, including those that are new or gently used, provided the following conditions are met:

• The return request is made within 60 days of receiving your order
• The item is in good condition, with minimal wear and tear
• All original components and packaging (if available) are included
• Proof of purchase is provided

Items showing significant damage, misuse, or missing parts may not be eligible for return or may only qualify for a partial refund.

To start a return, please contact us at support@rejuvex.com. Once your return is approved, we will issue a return shipping label and detailed instructions. Items sent back without prior approval may not be accepted.

For any return-related questions, you can always reach us at support@rejuvex.com.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care items (such as opened beauty or hygiene products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you are unsure whether your item qualifies, feel free to contact us before returning it.

Exchanges

The fastest way to get what you need is to return the original item once approved, then place a new order for the desired product.

European Union Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition you received it—unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We’ll notify you once your return is received and inspected. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it can take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@rejuvex.com.